Please read our Terms & Conditions before making a booking

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1. PLEASE ARRIVE 10 MINS PRIOR TO YOUR ALLOCATED ACTIVITY SLOT.

2. PLEASE BRING SUITABLE ATTIRE AND FOOTWEAR AS WE ARE AN ALL WEATHER ACTIVITY CENTRE.

3. WATERPROOFS MIGHT BE NECESSARY SO PLEASE CHECK THE WEATHER FORECAST ON THE DATE OF YOUR VISIT.

4. YOUR EXPERIENCE IS FOCUSED AROUND ANIMAL INTERACTION WHICH CAN BE UNPREDICTABLE AT TIMES. WE STRONGLY BELIEVE IN THE WELFARE OF OUR ANIMALS AND WILL NOT FORCE THEM TO DO SOMETHING THEY DO NOT WANT TO.  ON OCCASIONS THEY MAY NOT BE HUNGRY OR WANT TO WALK. WE ARE CONFIDENT THAT THE EXPERIENCE WILL BE A SPECIAL ONE NONETHELESS.

5. BOOKINGS ARE EXCLUSIVE AND PRIVATE TO YOUR GROUP AND REQUIRE PRE BOOKING.

6. ALL BOOKINGS ARE SUBJECT TO AVAILABILITY.

7. MINIMUM AGE FOR WALKING A DONKEY OR ALPACA IS 6 YEARS AND OVER.

8. DISCOUNTED GIFT PACKAGES ARE UNDERSTANDABLY NON REFUNDABLE.

9. FAILING TO ARRIVE ON TIME WILL RESULT IN TIME LOST IN YOUR ALLOCATED SLOT TO NOT INCONVENIENCE OTHER ARRIVING PARTIES.

10. FULL PAYMENT IS REQUIRED TO SECURE YOUR BOOKING.

11. CODE OF CONDUCT : PARTICIPANTS SHOULD TREAT THE ANIMALS WITH CARE AND RESPECT, FOLLOWING THE GUIDELINES AND INSTRUCTIONS FROM WOOLLY EXPERIENCE STAFF. ANY INAPPROPRIATE BEHAVIOR, INCLUDING HARASSMENT OR ABUSE TOWARDS THE ANIMALS WILL NOT BE TOLERATED AND WILL RESULT IN THE PARTICIPANTS REMOVAL FROM THE ACTIVITY

12. PLEASE USE GIFT PACKAGES WITHIN THE EXPIRY DATE ISSUED ON PURCHASE.

13. TO EXTEND YOUR GIFT PACKAGE EXPIRY DATE, AN ADMIN CHARGE WILL BE APPLICABLE.

14. GIFT EXPERIENCE PACKAGES FROM OTHER COMPANIES WILL NOT BE ACCEPTED AS PAYMENT TO ATTEND A WOOLLY WALK WITHOUT THE CONSENT OF WOOLLY EXPERIENCES.

15. ANY PHOTOGRAPHS OR VIDEOS TAKEN DURING ANY OF THE WOOLLY EXPERIENCES MAYBE USED BY THE BUSINESS FOR PROMOTIONAL PURPOSES UNLESS OTHERWISE SPECIFIED BY THE PARTICIPANT.